Complaints

Create A Sense of Place upholds the rights of every individual to make a complaint and ensures that each complaint will be listened to and actioned upon accordingly. All individuals have the right to seek resolutions of issues. All complaints will be considered with respect, dignity and the complaint handling process will comply with the policies on privacy.

Guiding Principles

1. We will ensure that no one will suffer from any form of discrimination from making a complaint
2. We will ensue complaint handling form is easily accessible to all individuals
3. We will ensure all complaints will be actioned and resolved within a timely manner

 

You can contact the following services to make a complaint about our organisation:

• NDIS – Ph: 1800 800 110
• NDIS Quality and Safeguards Commission –
  • Ph:  1800 035 544
  • Or click on the following link:  https://www.ndiscommission.gov.au/participants/complaints

You can also make a complaint directly to Create A Sense of Place:

• Using our Complaints Form,
• Via email welcome@createasenseofplace.com.au, or
• By phoning 1300 222 767