Create A Sense of Place upholds the rights of every individual to make a complaint and ensures that each complaint will be listened to and actioned upon accordingly. All individuals have the right to seek resolutions of issues. All complaints will be considered with respect, dignity and the complaint handling process will comply with the policies on privacy.

Guiding Principles

  1. We will ensure that no one will suffer from any form of discrimination from making a complaint
  2. We will ensue complaint handling form is easily accessible to all individuals
  3. We will ensure all complaints will be actioned and resolved within a timely manner


You can contact the following services to make a complaint about our organisation:

You can also make a complaint directly to Create A Sense of Place:

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