We Support our CASoP Team

We support our CASoP Team by providing ongoing and regular mentoring and supervision. This structure allows our team to debrief, get guidance, discuss challenges and to gain support strategies to ensure there is a healthy work/life balance.

We provide all our own training from the onboarding stage, through to webinars about specific topics that our team want to learn about. We hold regular team meetings and often have guest speakers so our team can continue to learn and grow. 

We set clear expectations with our Team Members and this is reflected in our Team Members high standard in their service provision. We believe these expectations, along with our training and mentoring structure, is what sets Create A Sense of Place apart from other organisations.

We Listen to the People we Serve

We understand that listening, just listening, not fixing, not thinking about your answer, but just listening, is one of the most important skills you can have when supporting someone.
We have a dedicated Team Member who reaches out to the people we serve to learn about how they feel accessing our service, if there are any issues, what are our strengths and how we can improve our service provision. You can learn a lot by just listening, and create an even better service for people.

Conflict of Interest

This is where an NDIS provider, whether that be a sole trader, or company, or any eligible type, provides Support Coordination and another service in a person’s NDIS plan.

Why is this an Issue?

Well if your Support Coordinator comes from the same organisation that also provides your Supported Independent Living (SIL) and/or your support work, and lets even just throw Behaviour Support in there too, what does this look like if you have an issue with service provision? Who do you talk to? How safe do you feel to raise a concern and not worry this will impact the quality of your service provision? What if your Support Coordinator is best buddies with your house Team Leader? Where does this leave you?

Unfortunately these are real issues faced by people with a disability who access supports.

Conflicts of Interests have a higher risk of leading to abuse, and tragically, we have seen this time and time again. We are hopeful that the NDIA and the NDIS Quality and Safeguards Commission will do more in this area to keep people with a disability safe and free from the risk of abuse. Audits need to have much more focus on this area than they currently do.

As a registered NDIS provider, we have an obligation to ensure the people we support are making informed decisions about the supports they receive, and are able to exercise true choice and control. Providers are obliged under the Terms of Business, which is signed and submitted to the NDIA, to not provide services to a participant where there is a conflict of interest, unless this conflict can be managed, and is upheld by policies and procedures.
You can read more about Conflict of Interests in our blog ‘Let’s Get Real’ here.

At Create A Sense of Place, we understand and know how life changing it can be for someone when they have the right supports in place. It is not a one size fits all, and we rarely see one organisation who does everything well. The beauty of the NDIS is that you are no longer restricted to one organisation. You can have all your supports in different organisations, and if you have a fabulous Support Coordinator, they will help you manage this.

We have found our niche, and we are experts in our field. We don’t need to be everything to everyone, we just want to be the best at what we do, not the biggest.

We believe that well being encompasses everything we do, both professionally and privately.

We want to remember that the NDIS is not someone’s life, nor is someone defined by their disability. In our roles, many times we focus on a person’s disability. But we think beyond that, we think about the whole person, and what areas in their life they may need support other than just their NDIS services. A person with a disability has talents, skills, family and Interests outside of the world of service provision.

We would like our service provision to promote an individual’s wellbeing. We encourage our team to ask themselves the question, ‘What can I do to help support someone’s wellbeing?’ Perhaps it is connection with other like-minded people, having a relationship, or ordering their own meals, or getting involved in a new hobby. How can we help people to create opportunities?

We also would like to make sure that we are doing what we can to promote our CASoP Teams wellbeing. We do this by encouraging online and face to face connections to give our team opportunities to share their challenges, their success stories and have the opportunity to be inspired by each other. This connection and sense of belonging is invaluable for everyone individually, and our team as a whole, and in turn, our service provision.

 

Leadership Team

We have practitioners located in NSW and QLD, and many of our team also offer their services Australia wide via Telehealth.

Vision Team