Service Agreements with NDIS Registered Providers are NOT lock in contracts!

Service agreements are not lock in contracts! You can get out of them by providing the required notice outlined in the agreement.

Depending on the type of support you receive, a notice period may be 7 days, 14 days or sometimes even 28 days.

You are generally asked to provide this notice in writing, and the service agreement should outline how you do this, and who you should contact.

A service booking on the portal can be ended immediately, and a provider can leave enough funds for the services they provided that have yet to be claimed. This means your new service provider can access the remaining funding straight away.  There should be no excuses from your provider to do this.

And biggest tip, if your provider has breached their terms, the notice period should be waived!

Here is some info about service agreements, and the type of information they should contain:

A service agreement is an agreement between an NDIS Participant and their Service Provider that outlines;

  • The support that will be provided
  • The cost of these supports
  • Any other costs such as travel
  • How, when and where you would like your supports to be provided.
  • The responsibility of the provider, such as treating you with respect, maintaining your privacy, goal achievement etc
  • It outlines your responsibilities as a person receiving their services, such as cancelling a support, treating staff with respect etc.
  • Ending the service agreement, how to do this.

Please make sure you read the service agreement before signing it.

Got any questions about a service agreement, or need some help to end your service agreement with a provider? We would love to help you.

You can reach out to us here.

Want to make a complaint about your provider?
Contact the NDIS Quality and Safeguards Commission on 1800 035 544.

Or fill in their complaint for here.

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