The Planning Cycle – Support Coordination

Let’s talk Support Coordination!

Did you know that there are three levels of NDIS Support Coordination?

The role of the support coordinator (SC) is to guide participants through the planning cycle of their individual NDIS plan. The plan is usually a 12 month cycle but can be longer or shorter, dependent on intensity, urgency (crisis management) and other considerations.

Support Coordination operates on three tiers:

  • Support Connection
  • Coordination of Supports
  • Specialist Support Coordination

Today we are talking about Tier 1, Support Connection.

Support Connection is a low level service where the role of the SC is to provide information and introduction to services required by the participant. This service is also provided by a Local Area Coordinator (LAC), who works in partnership with the NDIS. This support usually involves 1-3 services involved and a high level of competence from the participant to manage service delivery and planning once service is established.

It would be expected that contact with the participant would be minimal (quarterly phone contact) throughout the life of the plan. The participant may seek support from the SC to prepare for the plan review meeting.

Key Activities of Support Connection:

  • Provide choice of services for supports required
  • Support referral and/or introduction to service
  • Receive/register signed service agreements from providers
  • Quarterly check in with participant
  • Work to support/resolve service delivery issues or complaints
  • Prepare basic SC report for plan review meeting
  • Request reports from service providers/specialists to inform planning process
  • Attend and support participant at plan review meeting at participant request

Get in touch with us if you would like to find out how we can support you.

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