Charter of Aged Care Rights – Outlines what all people receiving government‑subsidised aged care are entitled to, including dignity, respect, information, autonomy, and the ability to complain without reprisal. Providers must distribute this to recipients. Charter of Aged Care Rights | Aged Care Quality and Safety Commission
Older Persons Advocacy Network (OPAN) – Offers free, confidential advocacy support for older people receiving government‑funded aged care. https://opan.org.au/
National Aged Care Advocacy Program (NACAP) – A government program providing advocacy to older individuals, their families, and carers, with contact details. Health and Ageing Department
Additionally, the government’s Advocacy support and options and Seeking support from an advocate pages explain how aged care consumers can access and use advocacy services. My Aged Care –Aged Care Quality and SafetyCommission
Healthdirect – 24/7 access to a registered nurse for health advice: 1800 022 222.
Mental Health Emergency – 24/7 mental health triage line: 13 14 65.
Lifeline – Available 24/7 for crisis support and suicide prevention: 13 11 14.
Beyond Blue – Support for anxiety, depression, and mental health concerns: 1300 22 4636.
Suicide Call Back Service – Professional 24/7 counselling for anyone affected by suicidal thoughts: 1300 659 467.
Medicare Mental Health Line – For connection to local mental health services: 1800 595 212.
My Aged Care Helpline – For aged care enquiries and assistance: 1800 200 422.
Ful Stop Counselling Service – 24/7 confidential, trauma specialist counselling to people of all genders who have been subject to sexual, domestic and family violence: 1800 FULL STOP (1800 385 578)
